“I was the Operations VP for an engineer-to-order company in the food packaging industry and brought Joy Montgomery in to improve our operations, procedures and documentation. When I arrived at work one morning, I had a message that my Plant Operations Manager was in the hospital. I asked Joy to cover the shop floor operations. The Ops manager was off for over a week and in that time Joy kept everything moving along and insured that the focus was where it should be. When she returned to the project that she was there for, she had an even greater understanding of what was needed. Joy has always been the type of person who doesn't ask (helplessly) 'what can I do?' - she will ask 'what has to be done?', and that makes a big difference in what can be accomplished.” -- Ray Baert, Operations Management Consultant